Shipping Policy

Last updated: September 2026

At Artivard, we want your order to arrive safely and as smoothly as possible.

Order Processing

Orders are typically processed within 1–3 business days. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information when available.

Orders placed during weekends, holidays, or high-volume periods may require additional processing time.

Estimated Delivery

Estimated delivery times vary depending on your location:

United States: 5–10 business days
Canada: 7–12 business days
United Kingdom: 5–10 business days
Europe: 5–12 business days
Other international destinations: 7–15 business days

These are estimates and may occasionally be affected by customs, carrier delays, weather, or other circumstances outside our control.

Shipping Costs

Available shipping options and any applicable charges will be displayed at checkout before you complete your purchase.

Tracking

When tracking is available, you'll receive your tracking details by email once your order has shipped. Please allow a short period for the carrier's tracking system to update.

Incorrect Addresses

Please double-check your shipping information before placing your order. If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may not be able to change its destination.

Lost or Damaged Packages

If your order arrives damaged or you believe it has been lost in transit, contact us at help@artivard.com with your order number and, for damaged items, clear photos of the item and packaging. We'll review the situation and help find an appropriate solution.

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Returns & Refunds

Last updated: September 2026

We hope you love your Artivard purchase. If something isn't right, we're here to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible, the item must be:

• Unused and in its original condition
• Returned with its original packaging and accessories
• Free from signs of wear, damage, stains, or alterations

Starting a Return

Before sending anything back, contact us at help@artivard.com with your order number and reason for the return.

We'll provide the appropriate return instructions. Please do not send a return to the address shown on your original package unless instructed to do so by our customer support team.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping method, as we cannot be responsible for returns lost during transit.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly and include clear photos. After verification, we'll arrange an appropriate replacement or refund at no additional cost to you.

Refunds

Once your return is received and inspected, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear.

Original shipping charges are generally non-refundable unless the return results from an error on our part.

Exchanges

If you'd like a different item, please contact our customer support team. Availability cannot be guaranteed.

Final Sale Items

Items specifically marked Final Sale at the time of purchase cannot be returned unless they arrive damaged, defective, or incorrect.

Questions?
Contact us at help@artivard.com and we'll be happy to help.